Please note:  We ship to the United States.  Please note - if you are local to our area and choose shipping, we WILL ship your items.  Alternatively, you can choose local pickup.  Those orders are held for in-store pickup. Any orders not picked up within 6 months will be considered abandoned and donated to a local charity.

Out-of-Area Orders:  We ship via USPS and it is FREE on orders over $150 before tax is added. Items will be shipped via First Class Package or Priority depending on package weight. If expedited shipping is needed please don't hesitate to contact us via email at and we will do our best to accommodate your needs. 

We do our best to process all orders within 48 hours of being paid. 

Please note:  Once an item leaves our warehouse, we can no longer be responsible for any claim arising from a lost package, wrong address, etc.  Claim should be handled with the United States Postal Service directly.

Domestic & First Class Package: Up to 10 Days for delivery.

Priority: 2-5 Business days as a delivery estimate.  (Please note this is an estimate and USPS does not guarantee anything for priority. Unfortunately, this is out of our control and there is nothing we can do to hold them accountable if your item is delivered outside the estimated time.)

Priority Express: Overnight up to 2 days. Prices may vary for this service and is based on location and weight of your order.  

Most orders can be processed same day if placed by 1:00pm CST. 

Important FYI on shipping:

• Shipping charges are non-refundable

• All shipping options will include a confirmation email with a tracking number.

• USPS will not update tracking until the item arrives at the USPS sorting station. This does not mean we have not shipped your package so please allow 24 hours for them to update tracking.

• It is your responsibility to make sure your shipping address is correct at checkout. If your item is returned to us because it was sent to the wrong address or the address was undeliverable, it is not White Elm's responsibility to pay shipping to resend it.  If the address supplied to us is wrong, or your package is lost because of this, White Elm Mercantile cannot be held responsible.   

• If you return an item that is not eligible for return, White Elm Mercantile is not responsible for the shipping costs to get your item back to you. Your options would be: for us to charge you shipping to return your item to you or we keep the item and unfortunately can not issue you in store credit. If you have any questions on whether your item is eligible for a return, please contact us before you ship it back.